Automation and decision quality
Where automated decisions should end, where people take over, and how to tell when automation is getting it wrong.
Appeal overturns: the early warning for automation
Overturned appeals show drift weeks before anything else. Automation expands only where its overturn rate matches human review, and changes roll back when the rate moves.
Automation rate isn't a measure of maturity
Automate as much as the evidence supports. Where a wrong decision can't be reversed or someone's safety is at risk, automation prepares the case and a person closes it.